Feedback & Reviews

I was very disturbed by a negative rating of VOSM that the owner of a patient had . She complained about the $$$$$ and how they 'couldn't' accommodate 'her' schedule for a follow-up. I have had ZERO problems with the scheduling aspect of their practices. As far as dishing out the money goes, the way I saw it was I would rather have my high-energy, very tightly-wound dog go through procedures to d… + read more

I was very disturbed by a negative rating of VOSM that the owner of a patient had . She complained about the $$$$$ and how they 'couldn't' accommodate 'her' schedule for a follow-up. I have had ZERO problems with the scheduling aspect of their practices. As far as dishing out the money goes, the way I saw it was I would rather have my high-energy, very tightly-wound dog go through procedures to diagnose and treat medical problems ONCE, and make the problem as invisible as possible ONCE, instead of just taking him to another vet, getting a band aid 'fix' and have my $$$$ wasted, since the dog would still be in pain. I have had '2' major procedures done by '2' different DR's at VOSM in the past year, and BOTH times they very effectively diagnosed the problems and, with the very LEAST amount of disruption were able to very effectively address my dog's problems, AND it was while thoroughly explaining the entire scenario in terms I could UNDERSTAND repeatedly until they knew I understood and could be on board with it. The night crew there and front desk people UNDERSTAND a human's agnst and fright and ALWAYS spoke in understanding tones and got me through to the right person for updates on how my dog was faring in the immediate hours after his surgeries. I am sure VOSM does their level best to keep fees limited to the very basic minimum amounts, but to tell you the truth, to get quality and effective service from ANY resource, one should NOT be surprised to be charged ACCORDINGLY. The woman who was complaining evidently did not take into consideration their other patients, other DR's , other aspects of care a d treatment, including surgeries, and their fine way of making the processes almost perfectly SEAMLESS. I would go back there in a heartbeat for ANY serious condition my dog was dealing with, AND I LIVE ALMOST 3 HOURS' DRIVE AWAY.. - read less

We took our dog to VOSM for a second opinion after we were not thrilled with the first surgeon we saw. Upon arrival the staff was well organized and friendly. Jackie one of the vet techs picked up our dog and she was amazing with our pup. Next, we had the pleasure of receiving a second opinion from Dr. Leasure. He was well spoken, confident and presented two surgical approaches along with their be… + read more

We took our dog to VOSM for a second opinion after we were not thrilled with the first surgeon we saw. Upon arrival the staff was well organized and friendly. Jackie one of the vet techs picked up our dog and she was amazing with our pup. Next, we had the pleasure of receiving a second opinion from Dr. Leasure. He was well spoken, confident and presented two surgical approaches along with their benefits and drawbacks. We plan to proceed with surgery at VOSM and feel very confident in the team as a whole. - read less

I really just can't say enough excellent things about this facility and its people. My 9-year-old dog completely severed her hind cruciate ligament and I was, of course, heartbroken and anxious. From the time I made the first appointment all through her surgery and staple removal, the reception staff, vet techs, and surgeon were all absolutely wonderful. They are doing such an amazing job with pan… + read more

I really just can't say enough excellent things about this facility and its people. My 9-year-old dog completely severed her hind cruciate ligament and I was, of course, heartbroken and anxious. From the time I made the first appointment all through her surgery and staple removal, the reception staff, vet techs, and surgeon were all absolutely wonderful. They are doing such an amazing job with pandemic procedures and still manage to make the visits personable, unrushed, timely, and safe. My dog is quite anxious and shy and every vet tech went above and beyond to make her comfy and earn her trust. Not only is their bedside (well, now carside) manner fantastic, but the surgeon did amazing, amazing work. My dog is healing beautifully and is headed toward a complete recovery. I cannot express how thankful I am for their kindness, expertise, and deep care for me and my dog. - read less

Personalized attention, great care for our dog. Currently, had to wait outside in my vehicle while the veterinary technician took our dog inside. After the exam, our dog happily returned and got settled in his spot. The veterinarian called before we left the parking lot with great news for us - NO SURGERY REQUIRED! The drive home was much easier with that news. Granted, surgery wasn't avoided simp… + read more

Personalized attention, great care for our dog. Currently, had to wait outside in my vehicle while the veterinary technician took our dog inside. After the exam, our dog happily returned and got settled in his spot. The veterinarian called before we left the parking lot with great news for us - NO SURGERY REQUIRED! The drive home was much easier with that news. Granted, surgery wasn't avoided simply because we came here, however, his injury was serious enough to get a second opinion. Having an expert that deals with leg injuries look at him in greater detail than our primary vet turned out to be quite comforting. A few days after the appointment, we received a follow up call. Top notch service! - read less